Our Story

VISION & MISSION

Our vision is to create and deliver the branded customer experience for you, to ensure that your customers remain loyal. Our mission is the key to achieving this. We will assist you in maximizing your customer experience by ensuring that your people, processes and operations consistently maintain a sharp focus on service, quality and business performance.

CORPORATE PHILOSOPHY

At Brandt, our corporate philosophy behind the way we work is what sets us apart from the rest of the crowd:

In all our work, we adhere to a high professional standard that clients can expect from a trusted consultant. By imposing these high standards of integrity, confidentiality, quality, professionalism and independence on ourselves, we have earned the trust and confidence from our clients.

We aim to help the executives of organizations make significant and radical improvements to their overall performance by tackling their most challenging issues. We use a collaborative approach by taking a top management perspective to provide innovative management practices that builds our clients’ capabilities.

Our approach is to focus on driving people, process and operations. This will help our clients to achieve high quality standards, deliver the branded customer experience and realise outstanding business performance.

We seek to attract talented people by providing opportunities for personal and professional growth. Our aspiration is an inclusive, supportive environment that balances individual opportunity with care and respect for all colleagues. This is not a firm of leaders and followers; it is a firm of leaders with integrity that does what is right.

CORE VALUE PROPOSITION

Consultant Led Approach to achieve consistent and sustainable customer experience and operational excellence
Reputable clienteles with long term relationships
Strong and experienced teams in delivering KPO/BPO services in the Financial, Telecommunication, Insurance, Oil & Gas, and FMCG Industries
Focus on high value managed services that are transformational and achieve client’s business outcomes
Regional Presence in the fastest growing global economy

The Journey

2004

Incorporated in Malaysia with 2 founding members. Focused on Consulting & Training.

2006-2008

Expanded Presence into Singapore, Indonesia and Philippines

2009

Large HRMS Project with Maxis Telecommunications.

2011

Another big HRMS win with SingTel in Singapore

2012

Achieved MSC Pioneer Status

2013

Started our first Delivery site in Bangsar South. Also first BPO project won.

2015

Another BPO project above 50 seats was won. Started our second delivery site in Iskandar Puteri, Johor.