Business Process Outsourcing

The Brandt Advantage.

All Brandt’s services leverage on our core competencies in human capital and comprehensive processes, which is complemented by a turnkey approach for both front and back office customer management. Our back office optimization translates to lower customer service costs and high satisfaction while overall customer lifecycle is consistently and effectively managed. Our consistent customer interfaces also build deeper client relationships.

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Our consulting led approach is our key differentiator

Our managed services model is designed to strengthen your brand, lower business costs and improve existing operations.
With our regional and global presence, we're able to support your business, wherever it may be.
We offer world-class business process management services in the the following areas.

Customer Management

Omni-channel Customer Experience management - from acquisition and outbound sales to inbound service and post-sales. We do the entire customer engagement life-cycle, from lead-generation and pre-sales to post-sales, surveys and feedback.

Human Resources

From Recruitment and Talent search to staffing, employee management and payroll. Your people are in good hands. Our team of experienced HRO professionals will ensure your organization's key asset - its people are valued and empowered.

Finance & Accounting

We provide the whole suite, from Treasury, GL, AR and Payables. to Tax, Reporting, risk & compliance and budgeting. We are able to support your business in four difference countries across ASEAN.

IT & Back-office

We also provide back-office technology support, maintenance as well as back-office operations, research and management. IT Helpdesk, Systems & Network support, Maintenance and warranty management are some of the areas we cover.

OPERATIONAL EXCELLENCE

PEOPLE

Hire & Train the workforce in line with Capabilities and Fit

PROCESS

Design and Build around customers and users, with focus on continuous improvements

TECHNOLOGY

Leveraged to maximize & optimize the technology platform to deliver the customer experience

Why Brandt BPO Services?