The Brandt Advantage.
All Brandt’s services leverage on our core competencies in human capital and comprehensive processes, which is complemented by a turnkey approach for both front and back office customer management. Our back office optimization translates to lower customer service costs and high satisfaction while overall customer lifecycle is consistently and effectively managed. Our consistent customer interfaces also build deeper client relationships.
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Our consulting led approach is our key differentiator
Our managed services model is designed to strengthen your brand, lower business costs and improve existing operations.
With our regional and global presence, we're able to support your business, wherever it may be.
We offer world-class business process management services in the the following areas.
With our regional and global presence, we're able to support your business, wherever it may be.
We offer world-class business process management services in the the following areas.
Customer Management
Omni-channel Customer Experience management - from acquisition and outbound sales to inbound service and post-sales. We do the entire customer engagement life-cycle, from lead-generation and pre-sales to post-sales, surveys and feedback.
Human Resources
From Recruitment and Talent search to staffing, employee management and payroll. Your people are in good hands. Our team of experienced HRO professionals will ensure your organization's key asset - its people are valued and empowered.
Finance & Accounting
We provide the whole suite, from Treasury, GL, AR and Payables. to Tax, Reporting, risk & compliance and budgeting. We are able to support your business in four difference countries across ASEAN.
IT & Back-office
We also provide back-office technology support, maintenance as well as back-office operations, research and management. IT Helpdesk, Systems & Network support, Maintenance and warranty management are some of the areas we cover.
OPERATIONAL EXCELLENCE
PEOPLE
Hire & Train the workforce in line with Capabilities and Fit
PROCESS
Design and Build around customers and users, with focus on continuous improvements
TECHNOLOGY
Leveraged to maximize & optimize the technology platform to deliver the customer experience
Why Brandt BPO Services?
Brandt International’s innovative business process consulting and people management solutions are empowering organizations and people to achieve their goals. The company’s elite list of clientele testifies to its customer experience capabilities. Going forward Brandt International intends to incorporate new technologies into its core services to cultivate strong customer experience and create more value for clients in globally competitive sectors.
Frost & Sullivan - Customer Case Study