Contact Centers

Outsourced Customer Services & Contact Centers

We are a Malaysian based contact center service provider, specializing in Inbound and Outbound voice and non-voice services. Our suite of services provide the right solutions and people at the right time to deliver Customer care, customer acquisition through inbound and outbound telemarketing, Up-sell or Cross-sell services along with other back-office outsourced solutions and services.

  • ‘Customer Experience-By Design’ is our holistic approach to deliver outstanding and consistent customer experience.
  • Dedicated award winning (Outsourcing Malaysia Award winner 2016) operations management, call center operations and quality monitoring services gives you the peace of mind when you outsource to us.
  • Certified COPC assessors, consultants along with our Agile and Six Sigma certified professionals means that we are not just providing you outsourced seats, we help optimize, improve and transform your organization.
  • Scale up and out – we are able to support your business growth. With two locations in Malaysia, we also have offices in Philippines, Singapore and Indonesia that will help you scale and grow.
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Our consulting led approach is our key differentiator

Getting right with your customers is not just about throwing in a bunch of technology nor is it about hiring more people. It is about a deliberate, planned organization-wide pivot around the customer journey map. It is not the responsibility of customer service agent or the CEO - it is the responsibility of everyone in the organization.

Orchestrate

Orchestrating a unified multi-channel, continuous customer experience

Transform

Transform the organization from product to customer centric

Insights

Deliver insights and capability across multiple channels

Sustain

The commitment to exceptional customer experiences must be ongoing

PEOPLE

Hire & Train the workforce in line with Capabilities and Fit

PROCESS

Design and Build around customers and users, with focus on continuous improvements

TECHNOLOGY

Leveraged to maximize & optimize the technology platform to deliver the customer experience

Why Brandt Consulting?