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Defining Digital Engagement

Be disruptive or be disrupted

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Customer Experience
by Design

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People, Process & Technology

(People + Process ) x Technology

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What are the 3 keys to a Digital Customer Experience Transformation?

After you have defined the BRAND PROMISE

Defining Digital Customer Experience | Moving towards Omni-channel | Business Process Simplification & Excellence | Automate with Robotics

Insights & Analytics

The data is there. You need to make sure you have the systems integrated and the data warehouse setup right. Google and Facebook know a lot more about your customers than your organization. How do we address this gap?

Map the Customer Journey

Customer experience happens at all interactions, pre-sales, sales and post-sales. You need to map out your customer journey with your organization, with all channels and see where the interactions happen.

Design the Experience

Now that you have the data and the journey map, it's time to design the experience. You need the people trained and empowered, the processes streamlined and optimized and finally, the technology to multiply the effectiveness.

Event Downloads

The following downloads are made available to Event Attendees.
All content are copyright of their respective authors and organizations.
Business Simplification

Business Simplification & Excellence

Lawrance/Brandt-Valeocon

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Automate with Robotics

Manoj / Grid Infocom

Keynote Slides

Graphic Recording

KEYNOTE

Omni-Channel

Graphic Recording

OMNI-CHANNEL

Business Simplification

Graphic Recording

BUSINESS SIMPLIFICATION

Robotics

Graphic Recording

ROBOTICS

Keynote Slides

Graphic Recording

Roundtable Session

Omni-Channel

Event Group Photo

JPEG ZIP

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