Technical IT Operations,Development and Helpdesk services

We’re all about making sure the Customer Experience is great. We think if we get the experience right, revenue and profits will follow. We’re very much focused on the experience right now.
~ Tim Cook

Make Technology the enabler for Business Success!

Advantages of IT Outsourcing

While costs have been usually associated with outsourcing, here are some of the reasons that companies/entrepreneurs are choosing to outsource parts of their business.
  • Expertise: sometimes an overseas vendor/business has special equipment and/or technical expertise, making them better at the given task than employees within the outsourcing organization
  • Reduced costs: a big draw to outsourcing work overseas is reduced costs for labor, operations, and even equipment
  • Staffing flexibility: according to James Bucki, “Outsourcing will allow operations that have seasonal or cyclical demands to bring in additional resources when you need them and release them when you’re done.”

Near Shore and Safe Shore for Singapore Operations

Brandt Iskandar Puteri, Johor, site features capacity in excess on 250 seats, dedicated areas for Financial or Security Compliance clients (secondary security and additional CCTV coverage) along with shared audio and video conference facilities, agent recreation, pantry and meeting facilities. In addition, the delivery site at Medini 9 is:

  • Green building certified
  • MSC Malaysia Cybercentre status
  • 9km to Singapore via Coastal Highway Southern Link (CHSL)
  • 5 minutes to Singapore’s Second Link Expressway, which also connects to Malaysia’s North-South Expressway
  • 20 minutes to Senai, International Airport, Johor Baru
  • 45 minutes to Changi International Airport, Singapore

Experienced Practitioners

Our team of experienced practitioner consultants don’t just talk, we walk the talk. We have diversed experiences in many industries such as telecommunications, financial services, consumer, technology but customer experience and customer service is our heart. We’ve worked in and worked with many organizations in turning their customer experience around that we are very sure we can help your organization.
Our consultants have delivered many projects involving:

  • Technical, DevOps and IT Strategy Development and Business Transformation implementation;
  • Strategic IT and Strategy Development and Implementation through an integrated approach;
  • Business Process Redesign, using ‘Six Sigma’ methodology and cross functional improvement teams;
  • Global Financial and Banking IT Operations and Security experience and knowledge;
  • Human Performance Improvement Design, Development and Implementation;